Appointments
The easiest way for you to see your doctor is to make an appointment. Doctors make every effort to see appointments as close to time as possible, although unavoidable delays can occur when our doctors must attend to a patient with complex or serious medical conditions. Some consultations may require a longer appointment for things such as insurance/pre-employment medicals or you may have problems that need more time to discuss. Please inform the receptionist when booking if you may require an extended appointment. We encourage you to see the doctor of your choice to ensure continuity of care and the establishment of a professional relationship.
Cancellations
If you are unable to attend your appointment please notify us of this in plenty of time, so your appointment time can be allocated to someone else. Please be advised that repeated non-attendance without cancelling appointments will incur a fee, which is non-refundable by Medicare.
Test Results
All test results are checked by your doctor. Most results are back with your doctor within 72 hours. Unless otherwise advised all patients are asked to make an appointment to discuss results with their doctor. This ensures your confidentiality and the appropriate action for your result. A normal result may not mean that no further action is necessary.
Reminder System
Our practice is committed to preventative care. We may issue you with a reminder notice/call offering you preventative health services appropriate to your care.
Emergencies
Priority treatment is given to seriously ill or injured patients. We are able to deal with most emergencies and trauma. Please notify the receptionist on arrival.
Surgical Procedures
To ensure the health and safety of our patients, all instruments used in procedures are sterile, or sterile disposable instruments are used . All surgical procedures incur gap fee. Charges may vary depending on the procedure.
Health Promotion and Vaccination
We offer comprehensive health assessments, Care plans, diabetes education , smoking cessation, weight management and antenatal shared care. The full complement of childhood and travel vaccinations are available (including Yellow fever and Q Fever). Please ask the receptionist for further information.
Repeat Prescriptions
Repeat prescriptions are only issued for existing conditions at the doctor’s discretion. A fee is charged for all scripts issued without a consultation appointment.
Referrals and Medical Certificates
An appointment with your normal general practitioner is usually required to receive a referral to a specialist. For referral extensions, a fee is charged where a referral is written without a consultation appointment. Medical Certificates always require a consultation.
X-rays and Scans
We can only keep your X-rays, scans , Discs or films on the premises for a period of three months and then will have to dispose of them. Please collect your diagnostic images from the practice.
Privacy Policy
The practice is committed to maintaining the confidentiality of your personal health information. Your medical records are confidential. It is the policy of the practice to maintain security of personal health information at all times to ensure that this information is only available to authorized members of staff.
We abide by the National Privacy Principles available at www.privacy.gov.au/health
Feed Back
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager. You may prefer to write to us. We take your concerns, suggestions and complaints seriously.
Registered
Hamilton medical centre is registered with Australian General Practice Accreditation Limited (AGPAL) Practice ID: #10076